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brotin

Don't buy Syska LED bulbs, You will regret later

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Syska LED is a very overrated brand. They are showing off through their ADs on the TV but in reality their products suck and do not even last more than 2 months. Their customer service is also pathetic.

I bought a pair of Syska LED bulbs SSK-SRL-9W  from Flipkart in the month of June, 2016 but in the month of August (1st week), one of the bulbs simply stopped working. I doubt even the second one will malfunction soon. Till now I have been trying to get the faulty one replaced but no action has been taken by them. I have raised a complaint EC160813884 by calling customer care and also posted my complaint in their Facebook page but no luck. Only a computerized email confirming that they will look into that was sent to me.

I have also attached the email communication I had with these guys till now.

Now you can easily get the picture of how Syska LED is behind the scenes and how reliable they are!

Email communication with Syska.png

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SuperDeal suggested by:     No superdeal suggestions, be the first to suggest as superdeal!
On 8/21/2016 at 10:12 PM, brotin said:

Syska LED is a very overrated brand. They are showing off through their ADs on the TV but in reality their products suck and do not even last more than 2 months. Their customer service is also pathetic.

I bought a pair of Syska LED bulbs SSK-SRL-9W  from Flipkart in the month of June, 2016 but in the month of August (1st week), one of the bulbs simply stopped working. I doubt even the second one will malfunction soon. Till now I have been trying to get the faulty one replaced but no action has been taken by them. I have raised a complaint EC160813884 by calling customer care and also posted my complaint in their Facebook page but no luck. Only a computerized email confirming that they will look into that was sent to me.

I have also attached the email communication I had with these guys till now.

Now you can easily get the picture of how Syska LED is behind the scenes and how reliable they are!

Email communication with Syska.png

Thanks for bringing this out. Appreciate the effort and sorry to hear about your trouble :( 

jagologo.png

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Still no luck for me guys. I do not know what to do now :(

Here is the latest email chain between me and Syska customer care:

Gmail >

Complaint regarding malfunctioned Syska LED bulb

  Fri, Aug 26, 2016 at 12:15 AM
To: Sunny Chhabra
Cc: SYSKA LED-Customer Care <[email protected]>
Hi Sunny,
 
Its already past 4 days now since you informed me that a courier person will contact me to pick up the defective product.
As usual, nothing has happened. :(
 
I do not understand what is the problem here!!
 
I am already so much fed up writing emails again and again to you guys. If claiming a warranty for a small thing like bulb is giving me so much headache, then I wonder what will happen if I buy something bigger of a Syska product!!

I will be really grateful if you can either look into the issue or let me know where I can go personally in Pune to return the bulb and get a new one there?

 
Regards,
Brotin Datta
Mobile:

 
On Mon, Aug 22, 2016 at 11:35 AM, Sunny Chhabra <> wrote:
Hi,
 
We already had initiated reverse pick up from our end, courier guy from Dotzot will reach you please for reverse pick up. We will immediately dispatch the product as soon as reverse pick up is done.
 
You may inform us over the email once you handover the bulb. 
 
Apologies for inconvenience caused
 
Thanks
Sunny
 
On Mon, Aug 22, 2016 at 11:25 AM, SYSKA LED-Customer Care <[email protected]> wrote:

Please start contacting customers to inform them about delay....

 

From:
Sent: 21 August 2016 21:29
To: SYSKA LED-Customer Care
Subject: Re: Complaint regarding malfunctioned Syska LED bulb

 

Hi,

Are you guys going to do anything to resolve my complaint or not?

I can come and give the bulb to your office at Sakore Nagar, Viman Nagar, Pune if you guys cannot even afford to make a call to me.

- Brotin Datta

 

On Fri, Aug 19, 2016 at 12:09 PM, SYSKA LED-Customer Care <[email protected]> wrote:

...

 

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