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saiswaroop1989

Solution To Get The Case In Indiatimes Shopping To Be Solved Erlier

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India times Shopping have very poor customer care.

They are very lazy and don't solve cases soon. I faced this problem for two of my orders place in that site.

One was regarding wrong shipment and another nan delivery.

I waited So many months. I placed the cases in November 2012 and waited till 10 April.

Then I got an Idea. i started searching the email Id of their CEO and finally got it.

I've the personal email Id of they CEO Mr.S.Gajwani

If any one is facing such problem please contact me & I'll give his email Id.

I didn't post it here as any one may misuse it . Please mention your Case id when you contact me or just comment with your case ID and problem.

Please ADD REP if you like my post.

Edited by saiswaroop1989

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SuperDeal suggested by:     No superdeal suggestions, be the first to suggest as superdeal!

And one more thing. My cases were solved within two days. They requested me not to share the email id of CEO. They have given me another EMAIL ID of indiatimes Of head of operations.

So friends first I'll sahere the Email ID Of head of operations. if it is not solved I'll give the Email id of CEO

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Hi SaiSwaroop,

My self Shailendra and I am also a highly disappointed buyer of India times Shopping product.

I've purchanges a product on 6th June and even before shipping, I cancelled the product.

Indiatimes customer care assured me to get the refund done in 10 days.... after 10 day I start following the status and every time they reply that

"We have forwarded your concern to refund deprtment, you will get refund in 48 hour or get call back".

I called them atleast 20 time in last 15 days, now when I asked customer care to plz let me talk to you senior, they hangup the phone.

I am helpless as I have purchased Samsung Grand from that site with order no 3002391417.

can you please help me by providing there upper management mail Ids.

My official mail Id : [email protected]

personal: [email protected]

Thanks in advance,

Shailendra

Edited by shail

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Hi SaiSwaroop,

Please provide me the email id of the CEO and head of operations of Indiatimes. I am also a victim of pathetic shopping experience with indiatimes.

I have reported a case with them but i doubt whether they will do anything serious about it so i am prepared to escalate this matter even further.

Please find below the crux of the matter. This is with regards to the Washing Machine i bought on 11th November. I am still giving them one chance to damage control but if they don't do something substantial then will fight my case and also will provide all the details and mails here. For your reference my order number is 3002808657.

Regards,

Piyush

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To start with I am not at all a happy customer of Indiatimes. After doing extensive online/ offline research, I zeroed down to this washing machine Godrej 6.5kg Fully Automatic Washing Machine - WT 650 CF (Carmine Red) with order number 3002808657 on 11th November for my mom this winter.I was confident of both the Product and Service that I was going to get as indatimes being a TOI initiative. Alas now i believe I was totally wrong. Anyways i will illustrate the course of events that followed after my purchase. I followed up after 6,7 days about shipping with Customer Care as i wanted earlier delivery (delivery date being 28th nov) and was informed that they will try their level best to deliver it before 28th Nov. Again I called up on 21st nov and was informed it was due for shipping on 20th Nov itself but it couldn't somehow. On 21st it will be shipped for sure. But then on the same date i got the intimation that suddenly the product has gone out of stock and it can't be delivered. The mail even gave the false impression too as in i cancelled the order myself. Content of the mail from indiatimes said "Sorry to hear that you want to cancel your order". What an irony and what a false claim.

The best part is consistently from that day i can see the product listing in the indiatimes website available for purchase to this very moment as well while submitting my complaint. Please find below the URL http://shopping.indiatimes.com/electronics/top-loading-fully-automatic/godrej-6-5kg-fully-automatic-washing-machine-wt-650-cf-carmine-red-/10394/p_B2046264 and check it out yourself.

Now i have too many serious accusations for this company. I never requested for order cancellation sohow could someone give this false impression in mail. If the product was out of stock when i placed the order then why the same was not updated in their web site. Was their inventory management system that bad? And if it was in stock that time then why they didn't deliver it to me. What took them 11 days to check their stock? Why even after intimation to me by indiatimes on 21st nov still the product is listed in their website(today being 26th nov). Is it some kind of a scam where customers pay good amount for a product then they earn the interest component for 15 20 days and then inform the customer that product is out of stock and return the principal amount paid. Good way of earning interest without even doing any work. Kudos to this way of generating profit. It is a nice business proposal and it should be taken up by other online sellers as well. This looks a big online scam to me. I would like to hear back from you. I guess i shouldn't leave any stone unturned for justice to prevail. I tried to follow up with their customer care many a times after that mail but mostly informed that they are escalating the matter and they will get back to me but they never did even till today. I even sent few mails even to their operations head. See i bought this product for my mom especially for this winter season and indiatimes ruined her excitement completely. Thanks. According to me even after all that hassles i had to go through i said the least indiatimes can do is to provide options for similar product with same delivery date and similar configuration i was getting when i got the product. I asked them to arrange a w/m of similar configuration and similar other attributes including discount(15%), gift items as was applicable while i placed the order and deliver it before 28th nov. But they are not at all bothered about customers’ concerns caused by them. They want to pocket in the interest and return the principal sum by 5th december. Just returning the full money after 20 days looks a bigger conspiracy to me and i will be completely vocal about it.

I have few more concerns to state here:

- I was getting good offers both offline and online at the time I placed this order which I have missed out on now. What about my sunk cost, opportunity cost and all the mental agony, follow up calls, efforts i had put in, hassles that I am going through even now.

- If the product was out of stock, what took Indiatimes 12 days to realize that (without any intimation to me on delay) even after following up with them regularly proactively?

- What is the value of all the inconvenience indiatimes has caused to me in terms of holding up my money for a long period as well as now when I am having to wait for the refund so I can restart my hunt for a good deal on the product?

- Given that I needed this product for my mom especially for this winter season and they ruined everything completely. Of course they owe me the money I paid, there is nothing special they are doing to refund my own money back after eating out all the interest earned on it.

Few information i would like to share with you in addition is that the product is still shown in the website (http://shopping.indiatimes.com/electronics/top-loading-fully-automatic/godrej-6-5kg-fully-automatic-washing-machine-wt-650-cf-carmine-red-/10394/p_B2046264#) and customers can buy the same though the discount offered is not INR 2504 but only INR 1335. So either they are lying that the product is out of stock else indiatimes wants to earn interest in the same way from many other customers via same vicious cycle. FRAUD.

Also I opened a case with indiatimes but the same was closed (case no# 1174486) without any remarks and without even consulting me. I guess i would like to inform that they have lost one customer for lifetime and i would share this information to as many potential customers as i can and i will post to all the online consumer forums. What bugs me is that nobody even cared to empathize with customer from their business front. I have lost all my faith in them.

Also I have snapshot of the product availability on their website. If needed i will post the same too.

Regards,

Piyush

P.S. I am totally aware about indiatimes disclaimer as in they can withdraw any offer, product ....... any time they want. But something like above amounts to an online scam.

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I got to know another version from Indiatimes today (27th nov). I got a call from their social escalation desk and they asked me about my concerns. I was informed this time that the product is in stock but the delivery area is not serviceable by the concerned vendor. I am totally stunned by this new piece of information. This is becoming more and more filmy with ever changing twists and turns. Still in their website the product is being shown as it can be serviced to my pincode. I don’t think they can shy away from their blunders in any way. How many blunders will they make.

To this date I was aware that the product was out of stock and all of my earlier follow ups with them the same was told to me several times. Their customer care representatives and few escalation managers all had the same version of story that the product is out of stock. But I never thought that all of them would tell me a lie so bluntly to hide another gaffe up. But now that I have voiced my complaint against Indiatimes and raised a concerned regarding such illegal practice they have changed their stance. But still the million dollar question remains as it is. It was being shown in their website that the product can be delivered to the address I mention. Even to this moment it is being shown in their website that the particular product Godrej 6.5kg Fully Automatic Washing Machine - WT 650 CF (Carmine Red) is serviceable to my pincode 834008. Please check it out yourself. I don’t how come such online e-commerce company (Indiatimes) change its version so many times for a simple order. I don’t know what to believe and what not to believe. I still haven’t heard back from their business front as such cases can be fixed only by people who has decision taking power who can make some exception if needed not by any escalation manager or something of that sort. This is really very sad.

I have still given them time till tomorrow EOD(28th nov) that the least they can do is to arrange a w/m of similar configuration and similar other attributes including discount (15%), gift items as was applicable while I placed the order and deliver it within 3, 4 days. The earlier delivery date was 28th nov as mentioned already. Let’s see what happens. Good or bad whatever it is I will definitely update and post here.

http://shopping.indiatimes.com/electronics/top-loading-fully-automatic/godrej-6-5kg-fully-automatic-washing-machine-wt-650-cf-carmine-red-/10394/p_B2046264#

Regards,

Piyush

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Myself Sunny Chanchlani, this is regarding the case id :- 1360369 I want to let you know that 34 days have been passed away since I ordered a lenovo k900 but no resolution have been made till now. All my complaints have fallen into deaf ears and indiatimes shopping customer care employees are all liars who never take complaints seriously. I have suffered a lot in this case. So, please help me to resolve this concern.

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Hello sir/madam

I have booked an order on indiatimes shopping on 2 April. Revlon Colorsilk hair colour order id- 3004965392. It is expected to be delivered till 9 April. But I didn't get the product. And the tracking id of my product was wrong,belonged to some other consignment. I have made a complaint to customer support on 9 April. Case id- 1948984. I asked for the right tracking id of my product but they didn't. I asked for returning my money but they didn't. They only said that we are working on your case. But for how much time they will work?

Till now I neither get the product nor my money. Neither I got any solution.

Therefore I am forced to write here.

Will I get product or my money? Or will I forget both? This is not consumer supporting behaviour which I was facing since 10 April. I am feeling cheated. And now they are not replying to my e-mails.

Please help me how can I take my money back.

Regards-

Roopam Gangwar

[email protected]

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Hello sir

CASE ID-210091

plz plz plz help me i purchased the product (ON whey protein gold standard)from indiatimes shopping online website

The payment went through and i waited for my product to be delivered but it never got delivered than i called the customer care team and for couple of days they gave me a run around that they are investigating and promiced me to call back but no one called me back

Everyday i call them and get the status of my product than i got to know after some time that the product is out of stock

on asking why the money was taken out when the product was out of stock and why i was not been informed by someone about this why i had to chase the information about my product by calling you guys everyday.....and why the product was showing in stock when they dont have the product available they dont have any answer

i was told i would get my refund but didnt receive it yet dont know who to approach now plz help me sir by providing the email ID of CEO

Regards

Akshay(DENVER)

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Respected Sai Sir, Regard. I have placed an order no. 3005328980 Jul 10, 2015, 04:44 PM"Oleva Combo of 5 Women Watches with 5 Pendant Sets And 1 Bracelet - 12444190 (1)". I got the 5 watches but 5 Pendant Sets were missing in that. I have submitted the complaint about that many times (10 times) to indiatimes shopping and by their end, I got different case ids at different times. The latest case id is 2164988. Again they gave me a tracking no. Z59915104 of DTDC and said that they have shipped the missing items on 22-07-2015. Then they said that they shipped those items on 28-07-2015. But all the times when I try to track that no., DTDC showed no such number. Kindly help me to resolve the issue and oblige me. I am hoping a positive response by your end soon. Thanks in advance.
 

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Respected Sai Sir, Regard. I have placed an order no. 3005328980 Jul 10, 2015, 04:44 PM"Oleva Combo of 5 Women Watches with 5 Pendant Sets And 1 Bracelet - 12444190 (1)". I got the 5 watches but 5 Pendant Sets were missing in that. I have submitted the complaint about that many times (10 times) to indiatimes shopping and by their end, I got different case ids at different times. The latest case id is 2164988. Again they gave me a tracking no. Z59915104 of DTDC and said that they have shipped the missing items on 22-07-2015. Then they said that they shipped those items on 28-07-2015. But all the times when I try to track that no., DTDC showed no such number. Kindly help me to resolve the issue and oblige me. I am hoping a positive response by your end soon. Thanks in advance.

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