How to Activate & Use FreeCharge Go MasterCard

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Freecharge has introduced next generation of e-walllet called "FreeCharge Go MasterCard". As it indicates in name, it is powered by Mastercard. Now you can use your Freecharge credit to shop and pay online anywhere in India and on every site. FreeCharge Go MasterCard can be used on all Online Merchant who accept MasterCard. Some other e-wallet PayTm, PayUMoney, Mobikwik etc can be used only if Merchant has tied up and support their wallet. How to Activate FreeCharge Go MasterCard? 1)Logon to Freecharge.com > Go to My account > Click on Freecharge Go from Left Menu

2)Enter 4 Digit MPin > Confirm 4 Digit MPin > Click Set Pin

3)Your Freecharge Go Card is now active, Enter 4 digit MPin and click submit to see your card details.

4)In next step you will be able to see your card details, write down all information. Name on card, 16 digit card number, Expiry date and CVV number

How to use FreeCharge Go MasterCard?

Shop on your favorite website
While on checkout select the "Credit Card" option on the checkout page of your favourite website/app
Copy the 16 digit card number and other details as required from your FreeCharge account and enter in the “Credit Card” option on the checkout page of your favourite Indian shopping website or mobile app.
You will receive the OTP for verifying the transaction on your FreeCharge registered mobile number
Enter the OTP and you are done!

What is Freecharge Go Mastercard MPIN? MPIN is an added layer of security for your FreeCharge account. You would have set your 4 digit MPIN when you created your FreeCharge Go Mastercard. You will need to enter the same MPIN to view the card details like card number and CVV. How to Block Freecharge Go Mastercard?

Go to My account > Freecharge Go Card > Block Card. Alternately, you can do so by writing to at[email protected] with the subject “Block my Go card”. Please make sure this is sent from your FreeCharge registered email ID.

How to reset Freecharge Go Mastercard MPIN?

Go to My account > Freecharge Go Card > Update Pin. View your card and click on “Update MPIN”.

Where can I see the transactions that I have made using the card?

The transactions made with the card will be visible in your transaction history in your FreeCharge account.

I am not able to use my card with a particular merchant, what do I do?

Please verify that the merchant supports transactions in Indian rupees (INR). If you still face any issues, Write at [email protected] and we will be happy to help.

Money is debited from my FreeCharge Balance but merchant is refusing the same, What do I do?

In such cases, we suggest you to follow these steps: 1. Talk to the merchant directly and if you are able to find a resolution, nothing like it. 2. We at FreeCharge do provide you a platform to resolve the issue with the merchant. All you need to do is to raise a request at [email protected]

Just be assured, your money is safe with us and we'll do whatever it takes to help you get it back.

What if a transaction using the FreeCharge Go MasterCard fails or is rejected? What happens to my money?

A recharge or shopping transaction could be unsuccessful because of a number of reasons. The good part is that you will always get your money back. Your money will be instantly credited back to your FreeCharge Balance. Please check your account balance in case of failed transactions. If you do not see the money credited back, please let us know immediately by write to us at [email protected]

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