*bro just follow this simple steps*1) keep calm and don't be upset 2) just write a simple mail to paytm care about your query 3) *MAIN* now copy the main part of the mail with ticket number and your courier id and transaction id then *paste it on PAYTM twitter page* 4) now seat quietly and drink a glass water now again open twitter, just read the comments what paytm said about your query... 5) now wait at least 3 or4 hours... you will get your money back... . p.s: just ignore some jokes in middle, hope i helped you